Top of the Rim is a principal practice. When you book a discovery, you are talking to the Senior Tier 3 Systems Architect who will do the work. There is no account executive translating your directory problem into a generic statement of work.
That changes the first hour. You can talk about privileged groups, GPO sprawl, hybrid sync, patch rings, and what an auditor will actually ask to see. You do not have to spend that hour teaching a salesperson why "Active Directory is fine" and "Active Directory will survive an audit" are different sentences.
It also changes the engagement after you say yes. Scope, recommendations, and hands-on delivery stay with the same person. If a finding needs a rollback plan, the person who wrote the plan is the person who has to live with it. If a control mapping is thin, there is no handoff where the nuance gets dropped.
This is the offer TOTR is built around: direct technical engagement from Overgaard, for organizations that want the architect in the conversation from the start. Read more in Tier 3 from Top of the Rim.
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